All of these comments were received by clients who completed our client care questionnaire.
“Don’t get big headed, I just have never had need to complain in 8 years.” |
“I see no faults in your service.” |
“I can’t think of anything to change, all first class.” |
“I find that Ann and the staff, that do my PAYE are also very patient when explaining matters and always return calls promptly.” |
“As a fairly new business I was made very welcome by all members of staff and it is good that I feel relaxed when dealing with accountants” |
“I cannot fault your service in any way.” |
“No complaints service always of a very high standard.” |
“On entering your offices, I immediately felt comfortable and in a friendly environment.” |
“DJH clearly understood my business and gave some very useful advice.” |
“DJH has been very helpful and accessible when we needed advice earlier this year. I can always gain access to your directors the same day.” |
“Fast efficient service whenever I needed advise or had a query. Very friendly but professional.” |
“The service feels very personal. Advice in forming and commencing as a Limited Company has been excellent.” |
“Good all round advice.” |
“Good at interpersonal skills; meetings, advice, general assistance. Good at keeping up to date on tax issues and tailoring advice.” |
“Everyone I’ve met since joining you is very polite and helpful. I think I made a good decision to come to DJH.” |
“Good at not making me feel like a dimwit when explaining things I’m not sure of!” |